We ship to all Major USA and Canadian destinations. All products originating from our warehouses in USA and Canada use a calculated shipping cost based on weight. All products originating from our warehouses in Japan use a flat rate cost based on weight.
Note that certain under-sized / over-sized or over-weight items will not qualify for flat rate shipping. Products that do not qualify for Flat Rate Shipping will be offered quoted or fixed shipping costs at checkout.
A Tracking number is provided with all shipments. This number will be sent to you by email from your account on TitanToyz.com.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 - 72 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping Methods, Warehouse Locations, and Fulfillment
Our warehouse and fulfillment centres are located in Japan, USA, and Canada. Depending on the product ordered, it may originate from any of these locations. Shipping methods will depend on where the products is stored and shipped from.
We use Canada Post and Sendle for all packages delivered from Canada. For orders delivered from the USA, we use USPS, FedEx, and DHL Express. For packages delivered from our warehouses overseas we use DHL Express.
Packages DO NOT include insurance.
Shipping times can vary depending on your location and the location where the product is originating from. But to give you an idea of what to expect, please take a look at the below information for the approximate times:
Shipments from Canada
Within Canada: Calculated Rate 3 - 7 business days
To the USA: Calculated Rate 4 - 10 business days
Shipments from USA
Within USA: Calculated Rate 3 - 7 business days
To Canada: Calculated Rate 4 - 10 business days
Shipments from Japan
To Canada: Flat Rate 4 - 7 business days
To USA: Flat Rate 4 - 7 business days
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Because of the nature of our collectables and action figures, many of our products are sold on a pre-order bases. The approximate release date is provided by the manufacturer and is just an estimate that can change at any time.
Payment for pre-orders is usually paid in full at time of checkout. Shipping will be calculated at checkout as well.
Some pre-orders accept a deposit only. Deposits are paid in full at check out. Shipping will be calculated when the product arrives in our warehouse. An invoice will be sent to the customer to pay the remaining balance, less the deposit, including shipping. Once paid we will release the item and ship. Deposits are non-refundable.
Titan Toyz is not responsible for any customs fees, taxes, tariffs or other government fees charged for ordering items from Titan Toyz. For more information regarding applicable taxes and duties, please contact your local government office/customs office and inquire directly.
Special item products are hard to find collectables where we have only one in stock or very limited quantity. They are bought on a first come first serve bases.
Note: Potential delays due to a high volume of orders or postal service problems are outside of our control and could delay an order.
Note: Actual price may vary based on the exchange rate in place between USD and CAD at the time of payment processing or invoicing. Prices exclude all taxes, levies and duties.