We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, special items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund.
Unfortunately we are unable to refund the original shipping cost paid on your purchase. Your refund if approved will be the total cost less shipping.
Because of the nature of our collectables and action figures, many of our products are sold on a pre-order bases. The approximate release date is provided by the manufacturer and is just an estimate that can change at any time.
Payment for pre-orders is usually paid in full at time of checkout. Shipping will be calculated at checkout as well.
Some pre-orders accept a deposit only. Deposits are paid in full at check out. Shipping will be calculated when the product arrives in our warehouse. An invoice will be sent to you to pay the remaining balance including shipping. Once paid we will release the item and ship. Deposits are non-refundable.
Titan Toyz is not responsible for any customs fees, taxes, tariffs or other government fees charged for ordering items from Titan Toyz. For more information regarding applicable taxes and duties, please contact your local government office/customs office and inquire directly.
Special item products are hard to find collectables where we have only one in stock or very limited quantity. They are bought on a first come first serve bases and are final sale.
Note: Potential delays due to a high volume of orders or postal service problems are outside of our control and could delay an order.
Note: Actual price may vary based on the exchange rate in place between USD and CAD at the time of payment processing or invoicing. Prices exclude all taxes, levies and duties.
Note: Allocations may occur on some items when we receive them from the manufacturer. In the event that we cannot fulfill your order because of a manufacturer allocation of product, Titan Toyz will notify our customers and provide additional options with regards to the order or the option of a full refund.