Reserve Benefit Program
Reserve Benefit Program
We offer the Reserve Benefit Program to all account holders who have purchased one or more products in our store within the last year. With a simple click, you'll be able to reserve a preorder and pay only when the product has been released and is in our warehouse.
Instructions for accessing the Reserve Benefit feature
- Register for an account. Go here to register and activate your account when you receive your activation email.
- Purchase a product: Purchasing products verifies your credit and allows us the final piece that activates your account to see the Reserve feature on the product pages.
- Maintain this benefit: You must have made a purchase at least once on Titantoyz.com per year to maintain the Reserve Benefit.
- Log in and browse our preorders to reserve
Example of the Reserve box on the product pages when you have access.
Note: Reserving a preorder item is an intent to buy.
Titan Toyz generates a draft order with payment pending for every reserved item. Products are not released until payment terms have been met. Titan Toyz will send an invoice with a link to the cart to account holders once the products are released, providing a link to pay for the item along with the calculated shipping rate. When Titan Toyz receives full payment, the item will be shipped out.
When logged in, Titan Toyz customers can view all their orders in their account.
Terms and Conditions
Titan Toyz reserves the right to change the Reserve Program criteria at any time, including what products are eligible for this feature.
Titan Toyz can discontinue the Reserve Program at any time.
Titan Toyz may revoke access to the Reserve Program at any time.
Titan Toyz reserves the right to ask for a deposit based on the dollar value of any single order exceeding $1000 Canadian funds if necessary. Each scenario is handled on a case by case bases. Titan Toyz will reach out to the account holder by email in order to process the reservation. If a deposit is not accepted, Titan Toyz reserves the right to cancel the reservation.
Until email confirmation is sent that the preorders are secured, you can cancel your reserved items. Titan Toyz has at this point committed to the items, and they are currently receiving them.
If you wish to cancel your reserve order prior to the release date and before confirmation items are secured, please email firstname.lastname@example.org with your order number in the subject line. Your order number can be found in your account dashboard. A cancellation email will be sent to you once the order is cancelled. The charge will be voided since there has been no charge made to any payment method.
If the manufacturer limits or cancels the preorder, we will notify you and cancel the reserve order.
If we find that there is delinquent activity with respect to multiple orders over a period of time and multiple cancellations, Titan Toyz has the right to cancel your Reserve Benefit feature.
Delinquent activity includes, but not limited to:
- Multiple frequent reserves in a short time frame with no intent to purchase
- Cancellations requests after products have been secured and notifications have been sent out.
- Non payment of an order once the invoice has been sent.
Titan Toyz Reserve Now Pay Later program will allow you to bundle multiple purchases/preorders for a maximum of 90 days after which Titan Toyz reserves the right to ship your order.
This policy has been last updated on March 17, 2022